Privacy Policy

Your privacy matters to us. Learn how NeckZee collects, uses, and protects your personal information when you shop with us.

Privacy

Privacy Policy

Your privacy matters to us. Learn how NeckZee collects, uses, and protects your personal information when you shop with us.

Introduction

NeckZee ("we", "us", or "our") operates the neckzee.com website and sells ergonomic sleep products, including our range of pillows and neck massagers. This Privacy Policy explains what personal information we collect when you browse our website, place an order, track a shipment, or contact our support team, how we use and protect that information, and the choices available to you. By visiting our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Data

When you place an order, create an account, or contact us, we may ask you to provide certain personally identifiable information, including:

Contact Details: Full name, email address, and mobile number
Shipping & Billing Address: House/flat number, street, city, state, and PIN code used to deliver and invoice your order
Order Details: Products purchased, colour/variant selected, quantity, order value, and order history, including order tracking status
Payment Information: We do not store your card, UPI, or net-banking details on our servers. Payments are processed securely by our payment partner, Cashfree Payments, and we only receive confirmation of payment status and a transaction reference
Communications: Messages, queries, or feedback you send us through our contact form, email, phone, or WhatsApp support

Usage Data

We may also collect information about how our website is accessed and used ("Usage Data"). This may include your device's IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to keep you signed in, remember items in your cart, and understand how visitors use our website so we can improve it. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but some parts of our Service, such as checkout, may not function properly without cookies.

How We Use Your Information

NeckZee uses the collected data for the following purposes:

To process, confirm, and deliver your orders
To provide order tracking and shipping updates
To provide customer support and respond to your enquiries
To notify you about changes to your order or to our Service
To send order confirmations, invoices, and service-related messages via email, SMS, or WhatsApp
To process returns, replacements, and refunds under our money-back guarantee
To gather analysis or valuable information so that we can improve our products and Service
To detect, prevent, and address technical issues or fraudulent transactions
With your consent, to send you offers, discounts, and product updates

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, such as processing your order, honouring our 7-day money-back guarantee, handling warranty claims, and complying with our tax, accounting, and other legal obligations. When your data is no longer needed for these purposes, we securely delete or anonymise it.

Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to our legal and accounting obligations
Withdraw your consent to marketing communications at any time
Opt out of promotional emails, SMS, or WhatsApp messages by using the unsubscribe link or contacting us directly

Security of Data

The security of your data is important to us. We use industry-standard safeguards, including encrypted checkout and a PCI-DSS compliant payment partner, to protect your Personal Data. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.